From The Playbook

Stand In One Spot And Look For Waste Until You Can Actually See It
||, , ,
Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation for lean thinking, Six Sigma, and virtually every process improvement methodology that followed. He was also, by all accounts, a brutal teacher....
continue reading
By The Time The Data Is Clear, The Game Is Already Over
||, ,
Clayton Christensen spent his career studying why great companies fail. The answer was not incompetence. It was that they waited for the data to confirm what the theory had already told them — and by then, it was too late.
continue reading
The Thinking That Got You Here Is Now The Problem
||,
There is a concept in complexity science called entrainment of thinking. It describes what happens when ideas and practices that have proven effective in the past become accepted norms — acquiring inertia, becoming invisible, becoming impossible to question not because...
continue reading
Your Restaurant Operates At The Edge Of Chaos — That Is Not A Problem, It Is The Point
||, ,
In 1996, a biologist named Stuart Kauffman published a theory about how complex systems — cells, ecosystems, economies — organize themselves. His central finding: the most adaptive, highest-performing systems do not operate in perfect order. They do not operate in...
continue reading
Ram Charan Said Fieldwork Is A Lost Art — He Was Right
||, , ,
Ram Charan has advised GE, DuPont, Novartis, Home Depot, and Verizon. He spent 35 years as one of the world's foremost leadership consultants, on the road 365 days a year, inside the organizations that define how business gets done at...
continue reading
Larry Bossidy Said It In 2002. Most Operators Still Haven’t Heard It
||, , ,
In 2002, Larry Bossidy — the man who turned AlliedSignal into a reliable earnings machine and then came back to rescue Honeywell — published a book called Execution: The Discipline of Getting Things Done. He spent the better part of his...
continue reading
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
||
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
continue reading
QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant?
||
The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute a significant portion of your Guest experience can be crippling. The Guest’s loyalty then is with the delivery brand and not your...
continue reading