Profit

Smaller Isn’t the Answer Either
by admin|29 June 2026|Newsletter-Substack, Profit
When a restaurant isn't producing the margin it should, the building starts to feel like the problem. Too much rent. Too many seats to fill. Too much square footage to heat, cool, staff, and maintain. The operator looks around and...
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Your Current Business Design Will Eventually Fail — That Is Not A Prediction, It Is A Guarantee
by admin|23 June 2026|From The Playbook, Perspective, Profit
Three Harvard Business School professors wrote something in 1996 that most operators have never heard and need to read twice: "Outward value migration is inevitable. That is why we can guarantee that your current business design will eventually fail." Not...
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Your Cast Is Not The Problem. Your System Is.
by admin|23 June 2026|From The Playbook, People, Performance, Profit
The evidence has been clear for decades: most people problems in organizations are not people problems. They are system problems wearing people's faces. Employees do not generally act against their own organization's interests deliberately. They respond rationally to what they...
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