People

Is Your Restaurant A Military Organization — And Do You Even Know It
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In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and industry and asked them to describe how their organizations actually worked — not how leadership said they worked, but how decisions got...
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Stand In One Spot And Look For Waste Until You Can Actually See It
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Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation for lean thinking, Six Sigma, and virtually every process improvement methodology that followed. He was also, by all accounts, a brutal teacher....
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Your Restaurant Operates At The Edge Of Chaos — That Is Not A Problem, It Is The Point
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In 1996, a biologist named Stuart Kauffman published a theory about how complex systems — cells, ecosystems, economies — organize themselves. His central finding: the most adaptive, highest-performing systems do not operate in perfect order. They do not operate in...
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Ram Charan Said Fieldwork Is A Lost Art — He Was Right
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Ram Charan has advised GE, DuPont, Novartis, Home Depot, and Verizon. He spent 35 years as one of the world's foremost leadership consultants, on the road 365 days a year, inside the organizations that define how business gets done at...
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Larry Bossidy Said It In 2002. Most Operators Still Haven’t Heard It
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In 2002, Larry Bossidy — the man who turned AlliedSignal into a reliable earnings machine and then came back to rescue Honeywell — published a book called Execution: The Discipline of Getting Things Done. He spent the better part of his...
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Do You Have Crabs?
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You've seen crabs in a bucket. Just when one gets close to the edge, the others grab hold and pull it back down. Not out of malice — out of instinct. The result is the same either way. Nobody gets...
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