Perspective

Change Without Transition Is Just Disruption

by admin|23 June 202623 June 2026|From The Playbook, People, Perspective, Product

When you change something in your operation — the menu, the service sequence, the room layout, the hours, the price — you are not just changing a process. You are changing a relationship. The Guest who has been coming to...

Is Your Restaurant A Military Organization — And Do You Even Know It

by admin|23 June 202623 June 2026|From The Playbook, People, Performance, Perspective

In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and industry and asked them to describe how their organizations actually worked — not how leadership said they worked, but how decisions got...

Stand In One Spot And Look For Waste Until You Can Actually See It

by admin|23 June 202623 June 2026|From The Playbook, People, Performance, Perspective

Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation for lean thinking, Six Sigma, and virtually every process improvement methodology that followed. He was also, by all accounts, a brutal teacher....

By The Time The Data Is Clear, The Game Is Already Over

by admin|23 June 202623 June 2026|From The Playbook, Performance, Perspective

Clayton Christensen spent his career studying why great companies fail. The answer was not incompetence. It was that they waited for the data to confirm what the theory had already told them — and by then, it was too late.

The Thinking That Got You Here Is Now The Problem

by admin|23 June 202623 June 2026|From The Playbook, Perspective

There is a concept in complexity science called entrainment of thinking. It describes what happens when ideas and practices that have proven effective in the past become accepted norms — acquiring inertia, becoming invisible, becoming impossible to question not because...

Ram Charan Said Fieldwork Is A Lost Art — He Was Right

by admin|22 June 202622 June 2026|From The Playbook, People, Performance, Perspective

Ram Charan has advised GE, DuPont, Novartis, Home Depot, and Verizon. He spent 35 years as one of the world's foremost leadership consultants, on the road 365 days a year, inside the organizations that define how business gets done at...

Larry Bossidy Said It In 2002. Most Operators Still Haven’t Heard It

by admin|22 June 202622 June 2026|From The Playbook, People, Performance, Perspective

In 2002, Larry Bossidy — the man who turned AlliedSignal into a reliable earnings machine and then came back to rescue Honeywell — published a book called Execution: The Discipline of Getting Things Done. He spent the better part of his...

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