Blog

Hello world!
by admin|Uncategorized
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
continue reading
Consent Erosion
by admin|From The Playbook, Perspective
Every relationship in a restaurant operation runs on consent that was given at a specific...
continue reading
The Pattern Is the Same Everywhere
by admin|Newsletter-Substack, Perspective
Position I read Gartner CIO reports. Not because restaurants are like enterprise IT. Because reading...
continue reading
No Growth
by admin|Newsletter-Substack, People
No Growth Two words. That's the whole diagnosis. Every operator I talk to has a...
continue reading
I Get Two Kinds of Calls
by admin|From The Playbook, Newsletter-Substack
The first operator is building. He has something working and he wants to make sure...
continue reading
Why My Books Cost $79.99
by admin|From The Playbook
I argued with myself about this for a long time. Not because $79.99 is a...
continue reading
“Restaurants Don’t Fail. Operators Do.”
by admin|From The Playbook, Newsletter-Substack
Not a revenue number. A discipline. At every level of the operation — simultaneously. The...
continue reading
Smaller Isn’t the Answer Either
by admin|Newsletter-Substack, Profit
When a restaurant isn't producing the margin it should, the building starts to feel like...
continue reading
Your Layout Is Costing You Money Every Shift
by admin|From The Playbook, Newsletter-Substack, Performance, Product
The numbers never say layout problem. They say high ticket time. Labor over budget. Team...
continue reading
Loyalty Is Not a Discount Problem
by admin|Newsletter-Substack, Product
What You're Actually Measuring When operators talk about loyalty, they almost always mean repeat visits....
continue reading