Blog classic – Page 2

Not a technology. Not a data strategy. Not a luxury hotel concept. A human framework...

The missed call isn't your problem. The overwhelmed human is your problem. There's a category...

In 1999, researchers at Harvard ran an experiment that changed how we understand human attention.They...

Four consecutive quarters of same-store sales declines. The most recent at negative 8.7%. A 22-year...

A few weeks ago a colleague posted about hiring four cooks at $20 an hour....

In 1969, Warren Buffett wrote a line in his partnership letter that most investors have...

Your Guest has already decided.Not after the food arrived. Not after the check. Before the...

Five levers, five closing gaps, and the model that doesn't depend on either.Most operators don't...

It never ceases to amaze me how many people post content about how to do...

Tech has to support the Guest Experience, not supplant it. Fourteen waves of receipts.Since 1982,...