Blog

The Wrong Kind of Tough
by admin|From The Playbook
There are two kinds of rigidity in a restaurant operation. One keeps you alive. One...
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When You Let AI Speak For You, You’ve Already Left The Stage
by admin|From The Playbook
AI doesn't eliminate judgment. It relocates it. That's the shift most operators miss. When you...
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The Cheapest Consultant You’ll Ever Have
by admin|From The Playbook
An unhappy Guest is the most honest feedback the marketplace will ever hand you. It...
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When Everyone Asks the Same Question
by admin|From The Playbook
A paper published earlier this year compared more than 350 AI models and looked at...
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The Five-Minute Speech You Have Never Given
by admin|From The Playbook, People, Performance, Perspective
Jack Welch spent twenty years giving the same five-minute speech. The specifics changed as GE...
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Why Your Leadership Training Is Not Working
by admin|From The Playbook, People
Plato argued he needed fifty years to develop a good leader. Most restaurant operations give...
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Eight Of Your Ten Cast Members Are Not Giving You Their Best
by admin|From The Playbook, People, Perspective
Twenty percent. That is the share of employees who report giving their very best to...
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The Values On Your Wall Are Not Your Values
by admin|From The Playbook, People, Perspective
There is almost no correlation between the words a company posts about its values and...
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Your Current Business Design Will Eventually Fail — That Is Not A Prediction, It Is A Guarantee
by admin|From The Playbook, Perspective, Profit
Three Harvard Business School professors wrote something in 1996 that most operators have never heard...
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You Are Managing Your Restaurant With Tunnel Vision
by admin|From The Playbook, People, Performance, Perspective
In the late 1990s, John Seely Brown — chief scientist at Xerox PARC — was...
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